Privacy Policy

About this Privacy Policy

Your privacy is important to us. Rolletto Casino may handle personal information to provide an online gaming account, process activity on the website, meet responsible operational requirements and help keep the service secure. This policy describes the types of information that may be handled and the general reasons for doing so.

This policy applies to information collected through the website, account registration and account management processes, customer support interactions, payment activity, verification procedures and other related services. It may also apply when you communicate with us about your account, a transaction, a privacy request or a technical issue.

By using the website, you should read this policy together with any other information presented during registration, account use or a particular service. Some activities may have additional notices explaining how information is used for a specific purpose. Where a separate notice applies, it should be considered alongside this policy.

The information handled may depend on how you use the website, the features you access, the information needed to verify your account and the choices you make about communications. You should provide information that is accurate and kept up to date. If you do not provide information needed for an account, transaction or verification process, some services may not be available.

Information we may handle and why

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, username, password, residential or contact information and communication preferences. We may also handle information you provide when you contact customer support or ask us to help with your account.

This information may be used to create and maintain your account, provide requested services, communicate with you, respond to questions, manage account security and keep account records accurate. It may also be used to send service messages, such as information about account activity, security, changes to services or important notices.

Verification and identity information

Online gambling services may need to verify a player's identity, age, location or other account information. For this purpose, we may handle verification documents and related information, which can include identity document details, images or copies of documents, information used to confirm your identity and records of checks carried out.

Verification information may be used to protect the account, support safer access to the service, prevent impersonation and detect activity that may be fraudulent, unlawful or inconsistent with platform requirements. Information may also be reviewed as part of anti-fraud, security, risk-management and compliance checks.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, transaction history, payment method details, transaction references and related records. Payment information may be processed through payment providers or other service providers involved in completing and checking a transaction.

These records may be used to process requested transactions, investigate unsuccessful or disputed payments, identify unusual activity, maintain accurate account statements, provide support and meet financial, security and record-keeping obligations. We only need information relevant to the activity being carried out, although the exact information required can vary by payment method and transaction.

Device, usage and cookie data

When you use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, login activity, approximate location information and information about how you interact with the website. We may also handle cookie identifiers and similar technologies.

This information may help us operate and improve the website, remember settings, maintain sessions, protect accounts, identify technical problems, understand general usage and support security monitoring. It may also be used to help recognise repeated or suspicious activity and to make the website easier to use.

General purposes for using information

• Running and administering your account and providing requested website services.
• Checking identity, age, account information and transaction activity where verification is required.
• Detecting and preventing fraud, unauthorised access, abuse, security threats and other suspicious activity.
• Processing payments, withdrawals and related account or transaction enquiries.
• Providing customer support and responding to requests, complaints and technical issues.
• Meeting legal, regulatory, court, law enforcement, taxation, accounting and record-keeping obligations that apply to the service.
• Sending service communications and, where permitted and where you have made the relevant choice, marketing communications.
• Maintaining, testing, improving and securing the website and its supporting systems.

Cookies, service providers and security

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you visit a website. Some cookies are needed for essential functions, such as maintaining a login session, remembering settings or helping protect the website. Other cookies may help us understand website usage, improve performance or support communication and preference features.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be affected. Browser controls differ, so you should check the settings and help information for the browser or device you use.

Sharing information

Information may be shared with trusted providers that help operate the website or deliver services. These providers may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, security, analytics or other necessary business functions. They should receive information relevant to the service they provide and may handle it only for appropriate purposes.

Information may also be disclosed where reasonably necessary to protect the website, players, staff or the public; to investigate suspected fraud or unlawful activity; to enforce applicable terms; to respond to a valid legal request; or to meet a legal or official requirement. Information may be handled in Australia or another country where a relevant service provider operates. Where this occurs, appropriate privacy and security considerations should apply to the handling of that information.

Security of information

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring and secure handling procedures. No online service can guarantee that information will be completely secure, so you should use a strong password, keep login information confidential and tell support promptly if you suspect unauthorised account activity.

Your privacy rights and data choices

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights may include asking for access to your information, requesting that inaccurate or incomplete information be corrected, asking for information to be deleted where deletion is permitted, and withdrawing consent to marketing communications.

How to make a data request

To exercise a privacy right or ask a question about the handling of your information, contact support@rollettocasino.click. Please explain what you are requesting and provide enough information for your account or request to be identified. We may need to verify your identity before providing information, changing account details or completing a deletion request. This helps protect your account and prevents information from being disclosed to the wrong person.

• Access: ask for a copy of, or information about, the personal data associated with your account, subject to applicable restrictions.
• Correction: tell us which information is inaccurate, incomplete or out of date and ask for it to be corrected.
• Deletion: ask for personal data to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw your consent to marketing communications at any time by contacting support@rollettocasino.click or by using an unsubscribe or preference option included in a marketing message.

Withdrawing marketing consent does not necessarily stop service-related messages. We may still need to contact you about your account, transactions, security, verification, responsible use of the service, changes to important terms or other operational matters. A withdrawal also does not automatically require the deletion of information that we need for account administration, security, dispute handling or legal compliance.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, whether an account or dispute remains active, security needs and applicable obligations.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This may include account, verification, payment, transaction, security and communication records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Updates and privacy enquiries

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices, security measures or applicable requirements. The updated version will apply from the time it is made available on the website, unless a different commencement approach is stated. You should review this page periodically so you remain aware of how information may be handled.

If you have a privacy question, want to make an access, correction or deletion request, or wish to withdraw consent to marketing, contact support@rollettocasino.click. We will consider your request and respond in accordance with applicable requirements. Some requests may be limited where providing or deleting information would affect another person's privacy, compromise security, prevent the detection of fraud, or conflict with a legal or operational obligation.

By using the website, you acknowledge that personal information may be handled for the account, verification, payment, support, security and legal purposes described above. This policy is written in general terms and does not remove any privacy rights that apply to you under the laws or requirements relevant to your circumstances.