Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance. No strategy, betting pattern or system can guarantee a win, and previous results do not determine what happens next. A game may produce a series of wins or losses, but each eligible outcome remains uncertain. You should never assume that a win is due, or that increasing a stake will recover money that has already been lost.

Only gamble when you are comfortable with the possible result. Set a spending amount before you begin and treat it as the cost of entertainment. Once that amount has been used, stop playing. Do not use rent, household bills, loan repayments, savings, emergency funds or money set aside for other important needs. Avoid borrowing money, selling belongings or using credit to continue gambling.

It is also important to consider when you gamble. Do not play when you are upset, tired, under the influence of alcohol or other drugs, or trying to escape personal difficulties. Taking a break can help you make clearer decisions. Gambling should not interfere with sleep, work, study, relationships, family responsibilities or other activities that matter to you.

Practical ways to stay in control

• Decide how much time and money you can spend before opening a game.
• Keep a record of deposits, bets, wins and losses so that your gambling is easier to assess.
• Take regular breaks and avoid playing for longer than you originally planned.
• Never chase losses by increasing stakes or returning immediately after a losing session.
• Do not rely on gambling winnings to pay bills or improve your financial position.
• Keep gambling separate from essential household finances where possible.
• Talk to someone you trust if gambling starts to feel difficult to manage.

Set limits and use account controls

Planning in advance can make it easier to maintain control. If account tools are available, review them before you play and choose settings that reflect your personal budget. Depending on the account and applicable requirements, controls may include deposit limits, wagering limits, session or time reminders, temporary breaks, account blocks or self-exclusion. Availability and operation may vary, so read the information shown in your account and contact the relevant support channel if you need help understanding a control.

A limit is most useful when it is set before gambling takes place. Choose an amount that will not affect your ability to meet ordinary expenses. Consider setting daily, weekly or monthly limits, and allow enough time for any change to take effect. Do not set a limit based on what you hope to win. Set it based on what you can comfortably lose.

Taking a break or self-excluding

If you feel that gambling is becoming too frequent, expensive or difficult to control, take a break as soon as possible. A temporary account restriction can provide space to reassess your habits. If you need stronger protection, consider self-exclusion. Self-exclusion is a request to prevent or restrict your access to gambling for a chosen period or in accordance with the available process. Read the terms of the relevant option carefully before confirming it.

During a break or self-exclusion period, do not try to open another account, use another person’s account or ask someone else to place bets for you. These actions can undermine the protection the restriction is intended to provide. Never share your login details, payment information or account access with another person. If you believe a restriction has not worked as intended, stop gambling and raise the matter through the available account support process.

1. Decide whether you need a spending limit, a short break or self-exclusion.
2. Read the relevant account information and select the option that best matches your needs.
3. Confirm the restriction and keep a record of its terms where appropriate.
4. Do not attempt to bypass the restriction through another account or another person.
5. Seek independent support if you continue to feel unable to control your gambling.

Recognise signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without problems. It may develop gradually, and a person may not notice the change immediately. There is no need to wait for a serious financial loss before taking action. If gambling is causing concern, a break and an honest conversation can be useful first steps.

Possible warning signs

• Spending more money or time gambling than you intended.
• Chasing losses or believing that a large win will solve financial problems.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Hiding gambling activity, deposits, losses or account statements from other people.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling to manage stress, loneliness, sadness, anger or other difficult feelings.
• Trying to stop or cut back but finding that you cannot maintain the change.
• Arguing with family, friends or colleagues about gambling.
• Neglecting work, study, sleep, health or other responsibilities.
• Feeling shame, anxiety, hopelessness or distress after gambling.

One warning sign can be enough to justify taking a break and reviewing your gambling. You do not need to prove that you have a problem before seeking help. Consider telling a trusted person what is happening, reviewing your recent transactions and removing access to available gambling funds. A qualified counsellor, financial counsellor, doctor or mental health professional can help you consider practical next steps.

If gambling is affecting someone close to you, avoid giving them money to continue gambling or paying debts without understanding the situation. Protect shared finances where appropriate and seek advice about how to support the person without taking responsibility for their gambling. If there is an immediate risk to someone’s safety, contact emergency services in Australia or seek urgent help from a health professional.

Support, privacy and account safety

Support is available for people who are worried about their own gambling or someone else’s gambling. In Australia, you can consider contacting an independent gambling support service in your state or territory, speaking with a general practitioner, or asking a qualified counsellor or financial counsellor for guidance. Australian government and health service websites can help you locate current information and appropriate support in your area. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an urgent health service.

You may also choose to speak with a family member, friend or another person you trust. A support person can help you set practical boundaries, review spending, take a break and avoid gambling when you are vulnerable. You can ask for help even if you are unsure whether your gambling meets a particular definition of harm.

Protect your account

Account security is part of safer gambling. Use a strong, unique password and keep it private. Do not allow another person to access your account, place bets for you or use your payment method. Keep your devices and email account secure, and check account activity and transactions regularly. If you notice activity that you do not recognise, change your password, stop using the account and raise the issue through the available support process.

Information about responsible gambling, limits, account restrictions and identity checks may be handled in accordance with the applicable privacy notice and legal requirements. Only provide information through the official account or support process. Be cautious of unsolicited messages requesting passwords, payment details or access codes. Rolletto Casino will not ask you to share confidential login information through an unverified channel.

Age, eligibility and our approach

Gambling is not for people under the legal age. You must meet the applicable age and eligibility requirements before creating or using an account. Do not allow children or other unauthorised people to access gambling services or devices used for gambling. Use device controls, account passwords and other household safeguards to help prevent underage access.

If you are an adult who lives with or cares for a young person, explain that gambling involves real financial risk and uncertain outcomes. Keep payment methods and account credentials secure, supervise access to shared devices where appropriate and seek advice if you are concerned about exposure to gambling content.

Rolletto Casino expects players to use the service responsibly and to follow the applicable account rules. Safer gambling information is provided to help you make informed decisions, but no tool can remove all risk. The most effective protection is to set a clear budget, follow it consistently and stop when gambling is no longer enjoyable or affordable.

If you are unsure whether gambling is suitable for you, do not deposit or play until you have considered the risks and obtained independent advice. You can return to your decision later. There is no need to gamble, and choosing not to gamble is always an available option.

Before you play, ask yourself

• Can I afford to lose the money I plan to spend?
• Have I set a time and spending limit before starting?
• Am I gambling for entertainment rather than to solve a problem?
• Would I be comfortable telling someone I trust how much I am gambling?
• Am I calm, rested and making the decision freely?
• Do I know how to take a break or restrict my account if I need to?
• If I lose this money, will my bills, savings or responsibilities be affected?

If you answer no to any of these questions, consider not playing and seek support if needed. Responsible gambling means staying informed, setting boundaries and acting early when something does not feel right.